Every GIÒVE piece is made to order with care and attention to detail. As our products are crafted specifically for each customer, returns and exchanges are subject to the conditions below. Please review these guidelines before placing your order.
- Returns are generally not accepted as all products are made on a pre-order basis.
- Size exchanges are available only for sizing issues and subject to product availability.
- Customized products and adult-size orders are non-returnable and non-refundable.
- A clear unboxing video is required for any defect-related claim or replacement request.
- Verified defective products will be replaced after review by our support team.
- Items that have been worn, washed, altered, or damaged after delivery are not eligible for return, exchange, or replacement.